dhb88 Privacy Policy

dhb88 ("we", "us", "our") operates the online gaming platform accessible at dhb88.bet and is committed to handling the personal data of its users with transparency, integrity, and care. This Privacy Policy ("Policy") describes our practices with respect to the collection, storage, use, and disclosure of personal information provided by players and visitors to the dhb88 platform.

By registering an account, making a deposit, or otherwise using dhb88, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, please discontinue use of dhb88.

Privacy at a Glance

1. Information We Collect

When you register and use dhb88, we collect the following categories of personal information. We collect only what is necessary to provide our services, comply with applicable obligations, and protect the security of the platform.

• Registration data: your full name, date of birth, gender, residential address, email address, and Bangladesh mobile number as provided during account creation.
• Identity verification documents: national ID, passport, or other government-issued identification submitted during KYC verification, along with any supporting proof-of-address documents.
• Financial information: transaction records including deposit amounts, withdrawal amounts, payment method identifiers (such as bKash or Nagad wallet numbers), and account balance history.
• Gaming activity data: wagering history, game session logs, bonus usage records, and betting patterns associated with your account.
• Technical and device data: IP address, browser type and version, device type, operating system, session timestamps, and clickstream data collected automatically when you interact with the dhb88 platform.

2. How We Use Your Information

dhb88 uses personal information collected from players for the following specific and limited purposes. We do not use your data for any purpose beyond what is set out below without first obtaining your explicit consent.

• Account management: to create, maintain, and administer your player account, verify your identity, and process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Service delivery and improvement: to provide access to all games and betting services on the platform, personalise your experience, and improve platform performance based on aggregated usage data.
• Regulatory compliance: to fulfil our anti-money-laundering (AML) obligations, KYC verification requirements, and any reporting duties imposed by applicable law or the instructions of competent authorities.
• Responsible gaming: to monitor gaming patterns and identify players who may be exhibiting signs of problem gambling, in order to offer voluntary responsible gaming tools including deposit limits and self-exclusion.
• Security and fraud prevention: to detect, investigate, and prevent unauthorised access, fraudulent transactions, collusion, bonus abuse, and any other prohibited conduct as defined in the dhb88 Terms and Conditions.
• Communications: to send you transactional messages (account confirmations, deposit receipts, withdrawal notifications) and, where you have opted in, promotional communications about bonuses, offers, and platform updates.

3. KYC and Identity Verification

dhb88 is required by its operating obligations to verify the identity of all registered players before processing withdrawal requests above certain thresholds or upon reasonable suspicion of fraudulent activity. The KYC process is a standard industry requirement designed to protect both players and the platform from fraud and financial crime.

KYC documents are retained for the period required by applicable law and our operating obligations. Upon permanent account closure, documents are deleted or anonymised in accordance with our data retention schedule, unless longer retention is required by law.

4. Payment Data and Financial Information

dhb88 collects payment method details solely for the purpose of processing deposits and withdrawals. We do not store full card numbers or full mobile financial service credentials on our own servers. Payment transactions processed via bKash, Nagad, Rocket, and Upay are handled through secure, encrypted channels and are subject to the respective payment provider's own terms and privacy policies.

Transaction records — including deposit and withdrawal amounts, dates, and the masked identifiers of payment methods used — are retained as part of your account history and are used for dispute resolution, fraud investigation, and regulatory reporting purposes.

5. Cookies and Tracking Technologies

dhb88 uses cookies and similar tracking technologies to operate the platform efficiently, recognise returning players, and understand how the site is used. The following categories of cookies are in use.

• Essential cookies: strictly necessary for the platform to function. These include session cookies that keep you logged in, security tokens, and cookies that remember your language preference. These cannot be disabled without disrupting basic platform functionality.
• Analytics cookies: used to collect anonymised data about how players navigate dhb88, which pages are visited most frequently, and where errors occur. This information helps us improve the platform experience for all users.
• Functional cookies: used to remember preferences you have set, such as your display settings or last visited game category, so that these preferences are maintained across sessions.
• Third-party game provider cookies: some games embedded from third-party providers such as Pragmatic Play or Evolution Gaming may set their own cookies for game session continuity. These are governed by those providers' respective privacy policies.

You may manage or disable non-essential cookies at any time through your browser settings. Please be aware that disabling certain cookies may affect the functionality of parts of the dhb88 platform.

6. Sharing of Your Information

dhb88 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with third parties only in the circumstances described below.

• Service providers and technology partners: we engage trusted third-party service providers to support platform operations, including payment processors, data hosting providers, KYC verification services, and game providers. These parties are bound by data processing agreements and may only use your data as instructed by dhb88.
• Law enforcement and regulatory authorities: we may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are legally required to do so, including in connection with AML reporting obligations.
• Business transfers: in the event of a merger, acquisition, or sale of all or substantially all of dhb88's assets, personal data held by dhb88 may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.
• With your consent: we may share your information with other third parties where you have provided your explicit consent for us to do so.

7. Data Retention

dhb88 retains personal data for as long as your account remains active and for a further period thereafter as required to meet our legal and regulatory obligations. Account records, transaction histories, and KYC documents are typically retained for a minimum period following account closure in accordance with applicable financial record-keeping requirements.

When personal data is no longer required for its original purpose and no legal retention obligation applies, dhb88 will securely delete or anonymise that data so that it can no longer be associated with any identifiable individual.

8. Data Security

dhb88 implements appropriate technical and organisational security measures to protect personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, access controls limiting data access to authorised personnel only, and regular security reviews of platform systems.

9. Your Rights

As a player at dhb88, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected].

• Right of access: you may request a copy of the personal data dhb88 holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right of correction: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Account details such as your registered mobile number or address can also be updated by contacting support directly.
• Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations dhb88 is required to comply with.
• Right to object to marketing: if you have opted in to receive promotional communications from dhb88, you may withdraw that consent at any time by contacting support or using the unsubscribe mechanism in any marketing email.
• Right to complain: if you believe dhb88 has mishandled your personal data, you have the right to raise a complaint with our support team. We will investigate all complaints and respond within a reasonable timeframe.

We will respond to all data rights requests as promptly as possible. We may need to verify your identity before actioning any request to ensure your data is not disclosed to an unauthorised person.

10. Children's Privacy

dhb88 is strictly for players aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. Parents and guardians who believe a minor may have accessed dhb88 are encouraged to contact [email protected] immediately.

11. Changes to This Privacy Policy

dhb88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their account contact details. Your continued use of dhb88 following the publication of an updated Policy constitutes your acceptance of that updated Policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dhb88 handles your personal data, please contact our support team at [email protected]. Our support team is available 24 hours a day, 7 days a week via live chat and email to assist you.