Responsible Gaming at dhb88

Our Commitment to Responsible Gaming

At dhb88, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We are committed to providing a safe, fair, and transparent environment where Bangladeshi players can enjoy cricket betting, slots, live casino, and crash games with confidence. We invest in tools, training, and processes that protect players from the potential harms of excessive gambling.

We believe that the vast majority of players enjoy gambling as a leisure activity with no lasting negative effects. However, we acknowledge that for a small number of players, gambling can become a problem. Our responsible gaming programme exists to identify those players early, provide them with effective tools, and connect them with support when they need it most.

Responsible Gaming Tools Available at dhb88

dhb88 provides a suite of practical, player-controlled tools to help you manage your gambling activity. All tools are available by contacting our support team, and most can be activated immediately upon request.

Deposit Limits — How They Work

A deposit limit is one of the most effective tools for keeping your gambling within a budget you are comfortable with. When you set a deposit limit at dhb88, it caps the total amount you can transfer into your account over a chosen time period — regardless of how many individual transactions you make within that period.

To set or adjust your deposit limit, contact dhb88 customer support via live chat or email. Our team will action your request promptly and confirm the change by email.

Time-Out and Cooling-Off Periods

Sometimes you just need a short break from gambling without permanently closing your account. dhb88 offers time-out periods of 24 hours, 48 hours, 72 hours, and up to 7 days. During a time-out, your account is fully suspended — you cannot log in, place bets, or make deposits. Your account balance and pending withdrawals remain intact and will be available when the time-out ends.

A cooling-off period works similarly but is specifically designed for players who want to pause while considering whether to set a longer self-exclusion. During a cooling-off period, our support team may also reach out to offer guidance and check in on your wellbeing. To activate a time-out or cooling-off period, contact dhb88 support at any time — available 24/7.

Self-Exclusion

Self-exclusion is a formal measure for players who feel they have lost control of their gambling and need a structured barrier to prevent continued play. When you self-exclude from dhb88, your account is immediately suspended and you are blocked from opening a new account for the duration of the exclusion period. All active bonuses are forfeited upon self-exclusion.

dhb88 offers the following self-exclusion options: 30 days, 3 months, 6 months, 1 year, and permanent closure. Any remaining real-money balance at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, or Rocket) within a reasonable processing period, after deduction of any outstanding bonus wagering obligations.

How to Activate a Responsible Gaming Tool

Activating any responsible gaming tool at dhb88 is straightforward. Follow these steps to get the protection you need immediately.

1. 1
   Contact SupportReach dhb88 customer support via live chat (available 24/7) or by emailing [email protected]. No prior account action is needed.
2. 2
   State Your RequestTell the support agent which tool you want to activate — deposit limit, time-out, cooling-off period, or self-exclusion — and provide the specific parameters (e.g. daily limit amount, exclusion duration).
3. 3
   Identity ConfirmationFor security purposes, the support team will verify your identity using the details registered to your account before actioning any tool request.
4. 4
   Confirmation SentOnce the tool is activated, you will receive a confirmation via email. Restrictions (such as deposit limit reductions and all self-exclusions) take effect immediately upon activation.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually. The earlier it is recognised, the easier it is to address. The following are common warning signs that gambling may be becoming a problem for you or someone you care about.

• ⚠️Spending more money on gambling than you originally planned, or chasing losses by placing more bets to try to win back what you have lost.
• ⚠️Gambling with money set aside for essential expenses such as rent, food, utilities, or family needs.
• ⚠️Feeling restless, irritable, or anxious when you are unable to gamble, or when you try to cut down your gambling activity.
• ⚠️Lying to family members, friends, or colleagues about the amount of time or money you spend on gambling.
• ⚠️Borrowing money to fund gambling, or selling personal possessions to continue playing after depleting your own funds.
• ⚠️Using gambling as a primary way to escape stress, depression, loneliness, or other emotional difficulties in your life.

If you recognise any of these signs in your own behaviour, please do not hesitate to contact dhb88 support immediately. Our team is trained to handle these conversations with sensitivity and without judgement.

Tips for Playing Responsibly

Even players who never experience problem gambling can benefit from healthy habits around their gaming activity. Here are some practical tips that dhb88 recommends to all players in Bangladesh.

• ✅Set a strict gambling budget before each session and stop playing the moment you reach it — regardless of whether you are winning or losing.
• ✅Never gamble when you are emotionally distressed, tired, or under the influence of alcohol or other substances that impair your judgement.
• ✅Take regular breaks during your gaming sessions. Step away from the screen, stretch, and give yourself time to reset before continuing.
• ✅Keep gambling in perspective by maintaining other hobbies, social activities, and interests outside of the dhb88 platform.
• ✅Use the dhb88 activity history feature regularly to review your actual spending — it is easy to underestimate how much time and money you have spent without a clear record.

Getting Help — Support Channels

If you feel that gambling is negatively affecting your life or the lives of people around you, please reach out. dhb88 support is available around the clock and all conversations are treated with complete confidentiality.

Protecting Minors

dhb88 is strictly for adults aged 21 and above. We operate a zero-tolerance policy with respect to underage gambling. All accounts undergo age verification during the KYC process, and any account found to belong to a person under 21 will be immediately closed and any balance returned to the source payment method.

If you share a device with younger family members, we strongly recommend activating parental control software to prevent access to online gambling platforms. If you believe a minor has accessed dhb88, contact our support team immediately at [email protected] so we can investigate and act without delay.